Kasselman Solar Support Center

Knowledge base

• Understanding Your System

  How Solar Works

  • How does my solar system work?
  • What is the difference between a watt and a watt-hour?

• Troubleshooting

  System Not Reporting

  • Reconnecting your Envoy-S or IQ Envoy (moved)
  • Reconnecting your Envoy-S or IQ Envoy with Wi-Fi (moved)
  • Older systems: reconnecting an Envoy-R with an LCD screen
  • My system stopped reporting — start here
  • Enphase: your IQ Gateway or Envoy isn't reporting
  • Enphase: one or more microinverters aren't reporting

  See all 7 articles

  Internet & Communication

  • What should I know if my system uses a cell modem?
  • What is Power Line Communication and Why is 'Noise' a Problem?
  • Communication Troubleshooting: tplink Powerline Network
  • I changed my internet — what do I need to do?

  Low or No Production

  • My production looks low — is something wrong?

  Weather & Seasonal

  • What happens to your solar panels after a snowstorm (moved)
  • Snow and ice on your solar panels
  • I think my roof is leaking
  • Birds, squirrels, bees and wasps around your array

• Monitoring Your System

  Apps & Logins

  • How do I add another person to my Enphase account?
  • How do I change my system name?
  • How do I reset my monitoring password?
  • Getting started with the mySolarEdge app

• Service, Warranty & Repairs

  Requesting Service

  • How to request service, and what happens next

• Your Utility & Your Bill

  NYSEG & RG&E

  • NYSEG: How to Read Your NYSEG Meter

  Understanding Your Bill

  • Is my solar working? Making sense of your bill

• Batteries & Backup Power

  Your Battery

  • How Does My SolarEdge Battery Work?

• Changes to Your Home or System

  Selling Your Home

  • Selling your home with solar