Getting started with the mySolarEdge app
What the app does
mySolarEdge is the homeowner app for SolarEdge systems. It shows what your panels are producing right now, what your house is using, and how much you've generated over time. If you have a battery or an EV charger, it controls those too.
Getting set up
- Download mySolarEdge from the App Store or Google Play. (There's also a SolarEdge Monitoring app — that one is built for installers. mySolarEdge is the one you want.)
- Sign in with the email address your monitoring account was created under — usually the one you gave us at installation.
- If you've never logged in before, or you don't know the password, see How do I reset my monitoring password? If no account was ever activated for you, call us and we'll set it up.
What you're looking at
- Production — what your panels are making. The headline number.
- Consumption — what your house is using, if your system has consumption metering fitted. Not every system does.
- Import / export — what you're drawing from or sending to the grid.
- Panel-level view — a layout of your array with each panel's output. This only appears if the physical layout was mapped in the monitoring platform. If yours shows a total but no per-panel picture, ask us; we can usually add it remotely.
Reading a normal day
A healthy sunny day is a smooth arc: rising through the morning, peaking around midday, tapering to zero at sunset. Zero overnight is normal. A dent at the same time each day usually means something is shading the array at that hour. See My production looks low — is something wrong?
Connecting directly to your inverter
Standing near the inverter, mySolarEdge can connect to it directly — useful for checking status or reconnecting to a new Wi-Fi network. See I changed my internet — what do I need to do?
If the app shows nothing
An app with no data doesn't mean panels with no output. Walk out to the inverter and read the lights — that tells you in about a minute whether you have a production problem or just a communication one. See SolarEdge: what your inverter's lights and screen are telling you.
Ready for us to take a look?
This is the fastest way to reach our service team. It goes straight into the queue with your system details attached, so nothing gets lost in a voicemail. You'll get a confirmation, and you can reply to it with photos or updates as things develop.
Include your Site ID if you have it. It lets us pull up your system and check your monitoring data before we get back to you, which often saves a visit entirely.
Prefer to talk it through? Call (518) 478-8365.
How soon will someone come out? When a visit is needed, we're typically scheduling about two weeks out. That's a typical case rather than a promise — how far you are from us, how full the schedule is that month, and whether a part has to come from Enphase or SolarEdge all move it. If something is urgent or unsafe, say so in your request and we'll treat it differently.
Last verified: August 2026