Communication Troubleshooting: tplink Powerline Network

If you have tp-link powerline adapters that bridge your communication from your inverter to your router, they should be plugged in to an outlet of their own & not plugged into a power strip or surge protector.  All 3 LED light indicators should be on and solid green.

How to pair your tplink Powerline devices:

Tip: We recommend that you plug in the powerline devices near each other when pairing.  After the devices have been paired they can be relocated to their proper location.

     1 Press the Pair button on one of the powerline devices for 1 second.  Its Power LED starts blinking.

               Note: If the Power LED does not blink, press the Pair button again.

     2 Within 2 minutes, press the Pair button on the other device for 1 second.  Its Power LED starts blinking.

     3 When the Powerline LED turns on, it's done.

               Note: If the Powerline LED does not blink, unplug & re-plug both devices and attempt the pairing process again.

Frequently Asked Questions

Q1. How do I reset my powerline adapter?

        A. With the powerline adapter plugged into an electrical outlet, press and hod the Pair button                         for more than 6 seconds until the Power LED goes off momentarily and then comes back on.

Q2. What should I do if the Powerline LED is not solid on?

• If the LED is blinking:

         A. The powerline adapter is in a location with a poor signal strength.  Try another wall socket.

• If the LED is off:

         A1. Try another wall socket and make sure all powerline devices are on the same electrical circuit.  

         A2. Try to set up a powerline network by pairing. Refer to the section above for instructions.

         A3. If the problem persists, contact our Technical Support.

Q3. What should I do if there is no internet connection in my powerline network?

        A1. Make sure all powerline devices are on the same electrical circuit.

        A2. Make sure the Powerline LEDs are lit on all of your powerline devices.  If they are not, pair all                      devices again.

        A3. Make sure all devices are correctly and securely connected.

        A4. Check if you have an internet connection by connecting the computer directly to the modem or                 router.  If the computer is not recognized, there may be a problem with the internet hardware.

Q4. What should I do if a successfully-paired powerline device does not reconnect after it is                     relocated? 

       A1. Try another socket and make sure it is on the same electrical circuit.  

       A2. Try to pair the device again, and make sure the Powerline LED is on.

       A3. Check for possible interference due to a washing machine, air conditioner or other household                     appliance that may be too close to one of the powerline devices.  Plug the appliance into the                     integrated electrical socket to remove the electrical noise if your powerline device has an                           integrated electrical socket.