This article has moved.
We've combined it with our other guidance into one, fuller article: Enphase: your IQ Gateway or Envoy isn't reporting.
Everything that was here is in the new article, along with the steps for Ethernet, cellular systems, and what to check when a reconnection won't take.
Still stuck? We're here.
Upstate: (518) 478-8365 · Hudson Valley: (845) 681-4088 · info@kasselmansolar.com
Submit a service request online — and if you have your Site ID handy, include it. It lets us pull up your system before we call you back, which usually saves a round trip.
How soon will someone come out? When a visit is needed, we're typically scheduling about two weeks out. That's a typical case rather than a promise — how far you are from us, how full the schedule is that month, and whether a part has to come from Enphase or SolarEdge all move it. If something is urgent or unsafe, tell us when you get in touch and we'll treat it differently.