My system stopped reporting — start here
Short answer
Your panels are almost certainly still making power. "Not reporting" means the part of your system that sends data to the internet has lost its connection. That's a communication problem, not a production problem. The two are handled by completely separate hardware, and one failing doesn't stop the other.
Most reporting outages are caused by something that changed inside your house — a new router, a new internet provider, a Wi-Fi password change, or a power blip — and most of them can be fixed in about ten minutes without anyone coming out. About six out of ten of these we resolve over the phone.
First, rule out the two most common false alarms
Before you troubleshoot anything, check these:
- Is it nighttime? Your panels and the electronics attached to them are powered by sunlight. After sunset they go quiet, and the app will show zero production. That's normal. Check again mid-morning.
- Is your home internet working? Try loading a web page on a device connected to your home Wi-Fi — not cellular data. If your internet is down, your solar system has nothing to report to. It will reconnect on its own once your service is back.
What the app is actually telling you
The icon next to your system name is the quickest read. A green checkmark means production is normal and there's nothing to do. If there's a problem, the app shows one of three messages, and each points somewhere different:
- "Your system has stopped reporting data" — the gateway has lost its internet connection. Nothing is wrong with the panels.
- "Some microinverters have stopped reporting" — the gateway is fine; one or more panels have dropped off.
- "There is a production issue" — the system is connected and reporting, but making less than expected.
The table below maps each of those to the article that deals with it.
Then figure out what kind of "not reporting" you have
Open the Enphase app or mySolarEdge and look at what's missing. The answer points you to a different article:
| What you're seeing | What it usually means | Go here |
|---|---|---|
| The whole system is dark. No data at all, since a specific date. | Your gateway lost its internet connection. | Enphase: your IQ Gateway or Envoy isn't reporting |
| Most panels report, but one or a few show no data. | A single microinverter or a branch of them has dropped off. | Enphase: one or more microinverters aren't reporting |
| Data is flowing, but the numbers look low. | Usually weather, season, snow, or shade — sometimes not. | My production looks low — is something wrong? |
| Everything is blank and the panels are under snow. | Covered panels produce nothing. Not a fault. | Snow and ice on your solar panels |
The ten-minute fix that solves most of them
If your whole system has gone quiet and your internet is working, try this before calling:
- Restart your router. Unplug it, count to thirty, plug it back in. Wait until your other devices are back online.
- Give the system fifteen minutes. Your gateway doesn't reconnect instantly — it checks in on a cycle. Make a coffee and come back.
- Check the app again. If data has resumed, you're done. The gap in your history will partly fill itself in, because your gateway stores readings locally and uploads them once it's back online.
If that didn't do it, the platform-specific articles above walk through the next steps — including how to reconnect the gateway if you've changed your Wi-Fi network or your internet provider.
Did something change at your house recently?
This is the question we ask first on the phone, and it solves the case more often than anything else. If any of these happened around the time the data stopped, mention it when you contact us:
- New router, new modem, or a new internet provider
- You changed your Wi-Fi network name or password
- A power outage, or a breaker was switched off
- Electrical work, a panel upgrade, or a generator install
- Someone unplugged something in the basement or garage — gateways often share an outlet
- A new roof, or any work done on or near the array
How long can I leave it?
A day or two of missing data isn't an emergency — you're still producing, and your utility still credits you for what you send to the grid, because that's measured by your utility meter, not by our monitoring. But don't leave it for months. Monitoring is how we catch a genuine hardware problem early, and it's how we support a warranty claim if one comes up. If you can't get it back within a week, let us know.
Please don't open the equipment. Solar systems carry live electricity even when the sun is down and even when your utility power is out. Never remove an inverter or combiner cover, never open a junction box, and never work on the array yourself. Everything in this article is safe to do from the ground with the power left alone — if a step calls for anything more, that's our job.
Ready for us to take a look?
This is the fastest way to reach our service team. It goes straight into the queue with your system details attached, so nothing gets lost in a voicemail. You'll get a confirmation, and you can reply to it with photos or updates as things develop.
Include your Site ID if you have it. It lets us pull up your system and check your monitoring data before we get back to you, which often saves a visit entirely.
Prefer to talk it through? Call (518) 478-8365.
How soon will someone come out? When a visit is needed, we're typically scheduling about two weeks out. That's a typical case rather than a promise — how far you are from us, how full the schedule is that month, and whether a part has to come from Enphase or SolarEdge all move it. If something is urgent or unsafe, say so in your request and we'll treat it differently.
Last verified: August 2026