Nate Anderson
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Activity overview
Latest activity by Nate Anderson-
Nate Anderson created an article,
Selling your home with solar
Short answer Solar doesn't complicate a sale nearly as much as people expect — but the paperwork does take time, and the single biggest cause of last-minute stress is telling us too late. Get in t...
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Nate Anderson created an article,
How to request service, and what happens next
Short answer Submit a request online or call us. Tell us what you're seeing, when it started, and your Site ID if you have it. We'll look at your system remotely first — we can see a lot without l...
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Nate Anderson created an article,
Birds, squirrels, bees and wasps around your array
Short answer The gap between a solar panel and your roof is warm, dry, sheltered, and out of reach of predators — which makes it close to ideal nesting real estate for birds and squirrels. Wasps l...
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Nate Anderson created an article,
I think my roof is leaking
Short answer Deal with the water inside first, then call us — don't go up on the roof, and don't have anyone else work on or around the array before we've looked at it. A leak near a solar array i...
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Nate Anderson created an article,
Snow and ice on your solar panels
Short answer Leave it alone. Snow on your panels is normal in a New York winter, it clears itself faster than you'd think, and the amount of production you lose over a full year is small. The one ...
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Nate Anderson created an article,
My production looks low — is something wrong?
Short answer Almost always, no — nothing is wrong. Solar output swings enormously with the season, the weather, and the angle of the sun, and a New York system in December makes a small fraction o...
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Nate Anderson created an article,
I changed my internet — what do I need to do?
Short answer Your solar system connects to the internet the same way a laptop does — and like a laptop, it can't find a network that no longer exists. If you've changed your router, your provider,...
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Nate Anderson created an article,
SolarEdge: what your inverter's lights and screen are telling you
Short answer Your SolarEdge inverter tells you two separate things: whether it's producing power, and whether it's sending data to the internet. Those are handled independently, and a problem with...
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Nate Anderson created an article,
Enphase: one or more microinverters aren't reporting
Short answer If your gateway is reporting normally but one panel — or a handful — shows no data, the microinverter under that panel has stopped checking in. Sometimes that's a real hardware fault....
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Nate Anderson created an article,
Enphase: your IQ Gateway or Envoy isn't reporting
Short answer Your IQ Gateway (older systems call it an Envoy, or Envoy-S) is the box that collects readings from every microinverter and sends them to Enphase. When it loses its internet connectio...