Reconnecting your Envoy-S or IQ Envoy (moved)
This article has moved.
We've combined it with our other guidance into one, fuller article: Enphase: your IQ Gateway or Envoy isn't reporting.
Everything that was here is in the new article, along with the steps for Ethernet, cellular systems, and what to check when a reconnection won't take.
Ready for us to take a look?
This is the fastest way to reach our service team. It goes straight into the queue with your system details attached, so nothing gets lost in a voicemail. You'll get a confirmation, and you can reply to it with photos or updates as things develop.
Include your Site ID if you have it. It lets us pull up your system and check your monitoring data before we get back to you, which often saves a visit entirely.
Prefer to talk it through? Call (518) 478-8365.
How soon will someone come out? When a visit is needed, we're typically scheduling about two weeks out. That's a typical case rather than a promise — how far you are from us, how full the schedule is that month, and whether a part has to come from Enphase or SolarEdge all move it. If something is urgent or unsafe, say so in your request and we'll treat it differently.