Nate Anderson
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Articles
Recent activity by Nate Anderson-
How to request service, and what happens next
Short answer Submit a request online or call us. Tell us what you're seeing, when it started, and your Site ID if you have it. We'll look at your system remotely first — we can see a lot without l...
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Snow and ice on your solar panels
Short answer Leave it alone. Snow on your panels is normal in a New York winter, it clears itself faster than you'd think, and the amount of production you lose over a full year is small. The one ...
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My production looks low — is something wrong?
Short answer Almost always, no — nothing is wrong. Solar output swings enormously with the season, the weather, and the angle of the sun, and a New York system in December makes a small fraction o...
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I changed my internet — what do I need to do?
Short answer Your solar system connects to the internet the same way a laptop does — and like a laptop, it can't find a network that no longer exists. If you've changed your router, your provider,...
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My system stopped reporting — start here
Short answer Your panels are almost certainly still making power. "Not reporting" means the part of your system that sends data to the internet has lost its connection. That's a communication prob...
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I think my roof is leaking
Short answer Deal with the water inside first, then call us — don't go up on the roof, and don't have anyone else work on or around the array before we've looked at it. A leak near a solar array i...
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Enphase: your IQ Gateway or Envoy isn't reporting
Short answer Your IQ Gateway (older systems call it an Envoy, or Envoy-S) is the box that collects readings from every microinverter and sends them to Enphase. When it loses its internet connectio...
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Birds, squirrels, bees and wasps around your array
Short answer The gap between a solar panel and your roof is warm, dry, sheltered, and out of reach of predators — which makes it close to ideal nesting real estate for birds and squirrels. Wasps l...
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Enphase: one or more microinverters aren't reporting
Short answer If your gateway is reporting normally but one panel — or a handful — shows no data, the microinverter under that panel has stopped checking in. Sometimes that's a real hardware fault....
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SolarEdge: what your inverter's lights and screen are telling you
Short answer Your SolarEdge inverter tells you two separate things: whether it's producing power, and whether it's sending data to the internet. Those are handled independently, and a problem with...