**Do not long press. Doing so will enable the WPS mode. If you accidentally pressed the button for too long, don't worry. The WPS pairing will timeout in two minutes. If your Wi-Fi router has a  WPS button on it, you can also try reconnecting your Gateway using the WPS method. Click here to follow the Wi-Fi Protected Setup (WPS) method.**

 

Step 2: Connect your phone/laptop to the Gateway

 

Navigate into your phone's or laptop's Wi-Fi settings and connect to the Wi-Fi network titled Envoy_XXXXXX, where "XXXXXX" is the last six digits of your Gateway's serial number. 

 

Keep note of the last 6 digits (The "XXXXXX" part) of your Gateway's serial number. It will come in handy a bit further in this troubleshooting process.

 

 

 Now open a browser on your device (Chrome, Internet Explorer, Firefox, etc.), and in the address bar, type in 172.30.1.1 (Don't forget the dots!).

 

 

Doing so will bring you to the Gateway Configuration page.

 

 

 

Step 3: Forget the old Wi-Fi network.

If your system is currently not connected to any Wi-Fi network, you can skip this and jump ahead to step 4.

On the Gateway Configuration page, tap on Wi-Fi in the Monitoring pane. When prompted, provide the Gateway Username (envoy) and password (last six digits of the Gateway's serial number).

 

 

On the Wi-Fi configuration page, select More Info > Click Forget this Network > Click Forget.

 

 

Doing this will disconnect the Gateway from any previously connected Wi-Fi networks enabling it to be connected to a new network.

 

Step 4: Connect the new Wi-Fi network.

Tap the View Networks button, then select your home network from the list of available networks.

 

 

 

If your home WiFi does not show up in the above list, check if the Gateway is in range of your Home WiFi network.